How to Create Open Tickets and Print a Bill (v4)

Purpose: Use a custom ticket to save an order under a name, optionally add a note, assign a staff member, and print the bill.

Enable the Open Tickets feature in KaHero POS so customers can stay on open tickets

1. Menu.
2. Go to Settings & Preferences.
3. Select Features.
4. Scroll down to the Sales & Orders section.
5. Turn on the Open tickets toggle. Make sure the toggle is enabled.

Step 1 — Punch Items and Save

1. Punch or select the items for the order.
2. Tap Save.
3. In the ticket selection window, tap + Add custom ticket

Step 2 — Fill In the Custom Ticket Details

1. Enter the Ticket name.
2. Add a note in the Comment field if needed (optional).
3. Tap Handled by and select the staff member.
4. Tap Use to save the custom ticket details.
5. Tap Order to view the saved order.

Step 3 — Open the Saved Order & Print the Bill

1. In the Open tickets window, locate the custom ticket you saved.
2. Tap the three-dot menu beside the ticket.
3. Select Print bill.