KaHero USB XPrinter Setup Manual (V4)

How to connect a USB-wired XPrinter to KaHero POS using Tablet or POS Machine

Required Equipment

Step 1: Allow KaHero App Permissions

Go to: Settings → Apps & Notifications → KaHero app → Permissions

Enable all permissions:
• Camera
• Location
• Microphone
• Notifications
• Storage

Step 2: Login to KaHero POS

1. Open the KaHero POS app.
2. Login to your account.
3. Select Store
4. Select User
5. Enter PIN

Step 3: Add Printer

1. Tap Add Printer.
2. Select Interface: USB.
3. Tap Search/Scan.
4. Select the XPrinter.
5. Printer Type: Sticker Printer/Receipt.
6. Sticker (Set Y Position to 50) / Receipt (Enable Receipt and Bill.)
7. Tap Save.

Troubleshooting

1. Make sure the XPrinter is powered on.
2. Check that the USB cable is properly connected to both the printer and the Tablet/POS Machine.
3. Disconnect and reconnect the USB cable, then try Search/Scan again.
4. Close and reopen the KaHero POS application.
5. Confirm that the correct XPrinter is selected.
6. Check that the correct Printer Type and Receipt/Bill options are enabled.

Important: If the XPrinter is not detected after checking the USB connection, please provide the device specifications and a screenshot or video of the printer settings so the setup can be checked.