Employ these fundamental troubleshooting techniques whenever encountering errors while utilizing the application.
Note: Prioritize confirming that your device is securely connected to the internet,
Clearing Storage /Clear Cache
To Clear the app's Storage, go to settings
![](https://help.kahero.co/content/images/2024/03/Add-a-heading-117-.png)
Click the Storage
![](https://help.kahero.co/content/images/2024/03/Add-a-heading-118-.png)
Click the Other Apps
![](https://help.kahero.co/content/images/2024/03/Add-a-heading-119-.png)
Find and Select the Kahera POS App
![](https://help.kahero.co/content/images/2024/03/Add-a-heading-121-.png)
After clicking the KaHero POS , you can then choose to
1. Clear Storage - Allows you to clear the storage of the app clearing all (permanent)data.
- Clear Cache- Allows you to clear the caches (temporary data) accumulated over time.
![](https://help.kahero.co/content/images/2024/03/Add-a-heading-124-.png)
Open the Kahero POS again to see if the application's error is fixed.
If the issue still persist, uninstall and reinstall the application.
Uninstall/Reinstall
Simply uninstall the Application and Install it again.
![](https://help.kahero.co/content/images/2024/03/Add-a-heading-125-.png)
If the issue is still there contact our customer support.
Click the Chat Logo located at the bottom of this Page. .
![](https://help.kahero.co/content/images/2024/03/Add-a-heading-126-.png)