Customer ordering, OTP verification, order tracking, and POS order processing

Process at a glance

Part 1 — Customer website: Select product → Add to order → Checkout → Enter customer details → Review summary → Place order.
Part 2 — OTP and tracking: Retrieve the SMS OTP → Verify and place order → Save the tracking number → Open the top-right Track icon → Track your order.
Part 3 — POS: Register → Orders → Open the customer order → Move it through Pending, Confirmed, Preparing Order, Ready for Delivery/Pickup, and Completed → Print the order.

1. Place an order on the customer website

Steps

  1. Open the Kahero Client Order Online website.
  2. Select or punch the product (example: Coke), then tap Add. Adjust quantity if needed.
  3. Open the cart and tap Proceed to Checkout.
  4. Fill in the customer details: full name, phone number, email, delivery address, and any order notes. Choose the payment method.
  5. Tap View Order Summary, review the items and total, then tap Place Order.

2. Verify the order and track it

  1. After placing the order, the website asks for OTP verification. Check the customer's phone for the SMS from Kahero.
  2. Enter the OTP in the Verify OTP prompt, then tap Verify & Place Order.
  3. When the order confirmation appears, copy or record the tracking number shown in the message.
  4. Tap the Track truck icon at the top-right of the website. Enter the tracking number and tap Track to view order status.

3. Process the online order in POS

  1. In POS, open Register, then select Orders.
  2. Find and select the customer’s online order. Review the customer, items, amount, and tracking/order reference.
  3. Tap Mark as Confirmed (or select the Confirmed status) to confirm the order.
  4. Update the order status in sequence as work progresses:

Pending → Confirmed → Preparing Order → Ready for Delivery/Pickup →Pay Order → Pay → Confirm Payment → Completed

  1. When the order is completed, tap Print this order to print the order record

Reminder: Select the status that reflects the order’s actual progress. Mark Completed only after the order has been fulfilled.